The service that some accountants provid is not up to scratch
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Nearly a quarter of UK’s small businesses are unhappy with the service that they receive from their accountant, a study has shown
From using confusing jargon to charging for any communication, including phone calls and emails, the study, carried out by Crunch.co.uk, found that 18 per cent of businesses felt that the service that their accountant provided was not up to scratch.
The rising fees for using an accountant was also found to be a complaint, with 15 per cent of people feeling that the increase in price did not match the level of service.
Shockingly, another 9 per cent admitted that they had occurred penalties from HMRC as a result of late filing by accountants at least once.
Many businesses also felt that their accountant doesn’t provide enough advice on the most tax-efficient way to pay.
Darren Fell, Managing Director at online accountancy, Crunch.co.uk, said, ‘The number of small businesses experiencing a lack of advice about tax efficiency and penalties for late filing from accountants is worrying.’
Mr Fell added, ‘The accounting industry needs to give companies complete confidence they are getting the best advice and service; ensuring they can fully concentrate on their business.’
By Lauren King
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